Welcome to Deck Builders Brisbane. These Terms of Service (“Terms”) govern your use of our website and the decking services we provide. By accessing our website, requesting a quote, or engaging us to carry out work, you agree to these Terms. Please read them carefully. If you do not agree with any part of these Terms, please do not use our website or services.
In these Terms, “we”, “us”, “our” and “Deck Builders Brisbane” refer to the decking business operating at deckbuildersbrisbane.com.au, based in Brisbane, Queensland. “You” and “your” refer to any person who uses our website or engages our services.
You can contact us at:
Email: [email protected]
Phone: +61 7 4801 7304
Location: Brisbane, QLD 4000
We provide residential and commercial decking services, including the design, supply, and installation of custom timber, hardwood, and composite decks, as well as deck repairs, restoration, sanding, and maintenance. The specific scope of any work will be set out in a written quote, proposal, or contract provided to you before work begins. These Terms apply alongside, and do not replace, any separate written contract for a specific project. Where there is any inconsistency between these Terms and a signed project contract, the signed project contract will prevail.
Any quote or estimate we provide is based on the information available to us at the time and is valid for the period stated on the quote, or for 30 days where no period is stated. Quotes are not binding until accepted in writing by both parties. We reserve the right to revise a quote if the scope of work changes, if site conditions differ from those originally assessed, or if material costs change materially before work commences. Estimates of timeframes are indicative only and may be affected by weather, material availability, site access, and other factors beyond our reasonable control.
A booking is confirmed once you have accepted our quote and paid any deposit specified. Payment terms, including any deposit, progress payments, and final payment, will be set out in your quote or contract. Unless otherwise agreed in writing, invoices are payable by the due date stated on the invoice. We may suspend or cease work where payments are overdue. Title in any materials supplied remains with us until payment is received in full.
To allow us to carry out the work safely and efficiently, you agree to:
Provide safe and reasonable access to the work site during agreed hours;
Ensure the work area is clear and that we are informed of any underground services, hazards, or site conditions we should be aware of;
Obtain, or authorise us to obtain on your behalf, any approvals or permissions required from third parties (for example, body corporate or neighbour consents);
Provide accurate information about the site and your requirements.
Some decking work in Queensland may require building approval or must comply with the National Construction Code, relevant Australian Standards, and local council requirements. We will discuss with you whether your project requires approval. Unless expressly agreed in writing as part of our scope, responsibility for obtaining building approvals and permits rests with you, the property owner. You are responsible for ensuring you have the legal right to carry out the work on the property.
Any changes to the agreed scope of work must be agreed in writing before the additional work is carried out. Variations may affect the price and the completion timeframe. We will provide details of any additional cost before proceeding with varied work where reasonably practicable.
We take care to use quality materials and sound workmanship. Natural timber is a living product and may vary in colour, grain, and appearance, and may move, weather, or check over time; this is a normal characteristic of timber and not a defect. Composite and other manufactured products are subject to the warranties offered by their respective manufacturers. We will pass on the benefit of any applicable manufacturer warranties to you where we are able to do so.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that you may have under the Australian Consumer Law or other applicable law where to do so would be unlawful. For major failures with the service, you are entitled to the remedies available under the Australian Consumer Law. Any additional workmanship warranty we offer will be set out in your project contract. To the extent permitted by law, our liability for a breach of a consumer guarantee (other than a guarantee that cannot be limited) is limited to resupplying the services or paying the cost of having the services resupplied.
To the maximum extent permitted by law, and subject to the Australian Consumer Law and Section 9 above, we are not liable for any indirect, special, or consequential loss arising out of or in connection with our website, our services, or these Terms. We are not responsible for delays or failures caused by events beyond our reasonable control, including adverse weather, supply shortages, or restrictions imposed by authorities. Our total liability arising in connection with a project will not exceed the total amount paid by you for that project, except where a higher amount is required by law.
The content on our website is provided for general information only and does not constitute professional or contractual advice. While we aim to keep information accurate and up to date, we make no warranty that the website is error-free, complete, or current. You agree not to use our website for any unlawful purpose or in any way that could damage, disable, or impair the site. All content on this website, including text, images, logos, and designs, is owned by or licensed to Deck Builders Brisbane and may not be copied or reproduced without our written permission.
Unless you tell us otherwise in writing, we may take photographs of completed work for our portfolio, website, and marketing. We will not publish photographs that identify your address or personal details without your consent. If you do not wish for photographs of your project to be used, please let us know.
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website or engaging our services, you consent to the handling of your information as described in that policy.
If you need to cancel or reschedule confirmed work, please contact us as soon as possible. Cancellation terms, including any deposit or costs already incurred (such as ordered materials), will be dealt with in accordance with your quote or contract and the Australian Consumer Law.
We may update these Terms from time to time to reflect changes in our practices, services, or legal obligations. Any updated version will be posted on this page with a revised “Last updated” date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the State of Queensland and the Commonwealth of Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Queensland.
If you have any questions about these Terms of Service, please contact us at [email protected] or call +61 7 4801 7304.
